Our Fresh Flowers Guarantee: Returns, Refunds & Complaints Policy
Flowers Barnet Returns, Refunds & Complaints Policy
At Flowers Barnet, we are dedicated to delighting our Barnet customers with exquisite fresh flowers and outstanding service. Whether for a special occasion, a thoughtful gift, corporate event or regular subscription, your satisfaction is at the heart of what we do. We pride ourselves on being a trusted local florist, serving households and businesses across Barnet and nearby areas with the finest floral arrangements.
Our Fresh Flowers Guarantee
We guarantee that every bouquet and arrangement leaves our shop in peak condition, using the freshest stems sourced daily. We’re committed to ensuring your flowers look beautiful and last as long as possible once they arrive at your door. All our arrangements are covered by our fresh flowers guarantee in Barnet for your peace of mind.
Damaged-on-Arrival Policy
In the rare event that your flowers are damaged, wilted, or otherwise not up to standard upon arrival, please contact us within 24 hours of delivery. Kindly retain the flowers and packaging, and provide photographic evidence where possible. This allows us to quickly assess and resolve your concern, ensuring a swift solution.
Freshness Window
Our fresh flowers guarantee covers all deliveries in Barnet and the surrounding areas for a minimum of 5 days from the date of delivery, provided they are cared for according to our guidelines. If you have concerns about the freshness or quality of your flowers within this window, please notify us as soon as possible. We cannot take responsibility for flowers reported outside of the guaranteed window or for issues arising from improper care, display location, or neglect.
Refund & Replacement Options
If your flowers do not meet our high standards for quality and freshness – whether they arrive damaged or fail to last within the freshness window – we offer either a full refund or a prompt replacement bouquet. Our team will guide you through your available options to ensure a resolution that suits you best. Refunds are processed using the original payment method, while replacement deliveries can be arranged at your earliest convenience.
How to Make a Complaint
If you are dissatisfied with any aspect of your experience with Flowers Barnet, we encourage you to let us know so we can set things right. You may register your complaint in person at our shop or via our customer contact form on our website. Please include your order number, details of the issue, and, where relevant, clear photographs. Our team endeavours to respond to all complaints promptly, typically within one working day.
Your Local Barnet Florist You Can Trust
As a well-established florist in Barnet, we take enormous pride in serving our local community and building lasting relationships based on trust and satisfaction. Every order is special to us, and we’re committed to ensuring each customer enjoys beautiful, long-lasting flowers and a positive experience, every time. Should you have any questions regarding our returns, refunds, or complaints procedures, please do not hesitate to reach out. Your satisfaction is always our top priority at Flowers Barnet.
