Welcome to Flowers Barnet. These Terms & Conditions (“Terms”) apply to all orders placed for online flower delivery in Barnet and the surrounding areas. By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before proceeding with your purchase. These Terms are designed to set out your rights and obligations, as well as those of Flowers Barnet, in connection with your use of our services.
Flowers Barnet is committed to providing high-quality flowers and dependable delivery services throughout Barnet and neighbouring areas. Our online platform offers a convenient way to select, order, and have flowers delivered for personal, business, or gifting purposes.
To order flowers online for delivery in Barnet, please follow the instructions provided on our website:
If you do not receive an order confirmation, please check your online order history or contact us through the website’s enquiry form.
All flower arrangements are subject to seasonal availability. We strive to provide bouquets as depicted on our website. However, on rare occasions, it may be necessary to substitute certain flowers, foliage or packaging with items of equal or greater value, depending on local availability in Barnet. Any substitutions will be made with consideration for your chosen arrangement’s style, colour palette, and overall value.
All prices listed on the Flowers Barnet website are in British Pounds Sterling (GBP) and include applicable VAT unless otherwise stated. Delivery charges are displayed during the checkout process and vary according to delivery location within Barnet and its surrounding areas.
Payments are accepted through secure payment gateways offered on our website. Accepted payment methods include major credit and debit cards, and other payment options as stated at checkout. All payments must be made in full at the time of ordering. We reserve the right to refuse any order or payment if we believe it may be fraudulent, unauthorised, or in breach of these Terms.
We endeavour to deliver your flowers to the address specified in your order on the requested date. Deliveries are made to residential and business addresses across Barnet and the neighbouring areas. Please ensure the recipient’s address and contact details are complete and accurate, as we cannot be held responsible for failed deliveries arising due to incorrect recipient information or inaccessible premises.
If no one is available at the delivery address, the driver may leave the flowers with a neighbour, in a safe place, or attempt redelivery as per our policy. We will make reasonable efforts to notify you or the recipient regarding the delivery attempt.
Certain events (for example, severe weather, road closures, or other force majeure incidents) may impact our ability to deliver on time. In such cases, we will inform you as soon as possible and arrange an alternative delivery date or a full refund where delivery is not possible.
You may cancel or amend your order by contacting us via the online contact form found on our website. Please provide your order reference number and details of the change or cancellation. Cancellations are only permitted prior to the order being prepared or dispatched, generally up to 24 hours before the scheduled delivery date. After this point, it may not be possible to cancel or amend your order given the perishable nature of flowers and the preparation involved.
If a refund is due following a valid cancellation, it will be processed to your original method of payment within 5-7 business days. Please note that orders for bespoke or custom arrangements may not be eligible for cancellation or amendment once preparation has started.
Due to the perishable nature of flowers, we do not accept returns. However, if you are dissatisfied with the quality of the flowers received or believe there is an error with your order, please contact us within 24 hours of delivery, supplying a description and photographic evidence of the issue. We will review the matter promptly and, where justified, offer a replacement arrangement or a refund. Our decision regarding refunds and replacements is final and based on the information provided and our own assessment.
Flowers Barnet’s liability to you under these Terms is limited to the value of the order placed. We are not liable for:
Nothing in these Terms seeks to exclude liability for death or personal injury arising from our negligence, nor for fraud or fraudulent misrepresentation.
All content on the Flowers Barnet website, including images, text, graphics and logos, are protected under copyright and intellectual property law. Use of our content without prior written consent is prohibited. Any imitation, reproduction, or distribution of our website’s contents for commercial purposes is strictly forbidden.
By using our website, you agree not to misuse the platform or attempt to access any data, server or information not intended for you. You must not interfere with the proper working of the website, introduce malicious material, or seek unauthorised access to any aspect of the website’s content or infrastructure.
We endeavour to keep our website secure but cannot guarantee it will be free from viruses or bugs. It is your responsibility to employ sufficient anti-virus protection when accessing or downloading content.
Your privacy is of utmost importance to us. We collect and use your personal information to process orders and administer deliveries in line with applicable data protection laws. For more information on how we handle your data, please refer to our Privacy Policy available on our website.
We reserve the right to amend or update these Terms at any time to reflect changes to our services, relevant laws, or regulatory requirements. Any changes will take effect upon posting to our website. It is your responsibility to review these Terms each time you order from Flowers Barnet to ensure your understanding and agreement with the terms applicable to your purchase.
These Terms & Conditions and any disputes arising from them or your use of the Flowers Barnet website and services are governed by English law. All parties agree to submit to the exclusive jurisdiction of the English courts regarding any claim or matter arising under or in connection with these Terms.
These Terms apply to all individual and business customers placing orders with Flowers Barnet for online flower delivery in Barnet and surrounding areas. By confirming an order, you accept that you are bound by the latest version of these Terms as published on our website.
If you have any questions, concerns or disputes regarding these Terms & Conditions, please contact us using the online enquiry form available on the Flowers Barnet website. Our customer service team will respond to your query as promptly as possible.
Thank you for choosing Flowers Barnet for your flower delivery needs in Barnet and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 9 High St, Barnet, EN5 5UE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barnet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barnet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
